Photo: Ikea
- Surprising return guarantee
- Ciao "BILLY", hello "HEMNES"
- Who can not believe it ...
Surprising return guarantee
That is new! In the current IKEA catalog 2015 is now the amazing thing: You can immediately return a purchased product of the furniture store at any time - even if it has been used for years.
"We want you to be happy" is on page 323 about "your right of return" of the current IKEA catalog - and thus the Swedish furniture giant might be right. Because yes, it is true! From now on, anyone can return bought furniture - whenever he wants and without time frame. The only condition: the presentation of the proof of purchase.
Ciao "BILLY", hello "HEMNES"
But not only original packed goods can be exchanged. Even furniture that has already been built or has spent years in the home can be exchanged with the new right of return from IKEA. You do not like your kitchen table anymore? The children have outgrown their furniture? Keep receipt and get full price back.
But what does IKEA expect from it? In an interview with the "Lebensmittel Zeitung", Jürgen Nowatzki, Germany's Head of Customer Relations at IKEA, confirmed the new exchange regime and further stated: "We discussed the time limit for the return internally and came to the conclusion that it was for our customers and for us the simplest thing is to forego all restrictions. "
Who can not believe it ...
Crazy, these Swedes! But the exchange model from IKEA is not new. In Denmark and Norway, there has been a lifelong right of return for three years - and even in countries such as Spain, customers are allowed to return their furniture up to 365 days after purchase.
Incidentally, articles such as plants, tailor-made fabrics or treasure trove products are excluded from lifelong performance in Germany - but IKEA customers will probably be able to cope with all of this.
